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Go to the shopShipping And Payment
Shipping And Payment
SHIPPING AND PAYMENT
- We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.
- We usually ship the products within 1-3 business days from the date of order confirmation. Delivery takes around 5-15* working days from the date of shipment.
- *Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.
*For sale related policies, please refer to our Sale T&C's
TRACKING AND DELIVERY
- Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
- Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
- Our delivery partners will attempt to deliver the package three (3) times before it is returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.
- Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
- In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.
MODES OF PAYMENT
- For Domestic orders, we accept all major debit & credit cards (including Mastercard, & Visa), Net Banking options across major banks as well as recognized Wallet & UPI options.
- Please Note: As per RBI regulations in India, all credit and debit cards issued in Indian Territory cannot be used for transactions in international currency by default unless overridden by the card holder explicitly with the bank.
RETURNS & EXCHANGES
INORGANIC adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
- Products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please photograph the defect as soon as you open the packaging.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
- Customized products or special bulk orders are not eligible for returns or exchange.
- Gifts purchased online are not eligible for exchange/refund/return.
EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
- Call at +91 9899369219, Monday - Friday 10.30 AM to 6.30 PM IST
- Email at studio@inorganic.online
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase. We will organize a reverse pick up from the address stated in your invoice.
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
- Our credit notes can be used on our website and in stores.
In case of exchange of product(s):
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, boxes, and/or any other inclusions sold as a part of the purchase.
- Please send the product back to us at the below address, carefully packaged. Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
Inorganic
Plot 9/4, Club Drive Rd, Mehrauli-Gurgaon Rd,
Gadaipur, Ghitorni, New Delhi, Delhi 110030
Tel: +91-9899369219
- In the rare occurrence that a replacement piece is not available, a credit note will be issued for the amount after deduction of the initial shipping charges. Our credit notes can be used on our website and in stores.
